Measures SURF around coronavirus/COVID-19

Update 15 March - As a result of the new cabinet decisions, the SURF offices in Utrecht and Amsterdam will be closed as of 16 March. Receptions and helpdesks will remain accessible by telephone. All meetings have been cancelled. We do not expect the measures relating to the coronavirus to have any impact on the SURF (network) services.

SURF is monitoring the situation regarding the coronavirus. We follow the National Institute for Public Health and the Environment (RIVM) advice on health and Ministry of Foreign Affairs with regard to travel advice. This leads to a number of concrete measures to limit the spread of the virus.

SURF offices in Utrecht and Amsterdam closed

Because of the Corona virus, SURF's offices in Utrecht and Amsterdam, will be closed to employees and business relations as of 16 March. SURF is keeping a close eye on the news coverage; we will indicate in good time via our media channels when our offices will reopen. The receptions and helpdesks remain reachable by telephone.

SURF employees will be working from home.

Continuity of SURF services

At the moment, we do not believe the coronavirus will have a major impact on the services of SURF. For all services, our service managers are looking into what is needed to guarantee continuity and are taking action to limit possible outages.

SURF events and meetings 

All of SURF's events and meetings are cancelled in any case up until 6 April. For events and meetings at SURF's offices, we are investigating the possibility of using online webinars or video conferencing. Participants will be informed of this by e-mail.

Advice on the use of online education

In case you decide to close your institution and work from home as a result of the coronavirus: SURF is setting up a temporary community "Corona: Online Education Questionnaire" for this purpose. Take a look and follow this community (in Dutch).

Network capacity

Although affiliated institutions are closing down and students, researchers and staff have to work from home, we expect this will not be a problem for the capacity of the network. Students do not normally use a VPN at the institution, so their regular Internet traffic from home will not run via the SURF-network. As a result, there will probably be even less traffic on the SURF-network.

For staff, the Internet traffic often runs via VPN servers at the institution when they work from home. Our links with Dutch ISP’s are so large, that network traffic between home and the institution will not be hindered. The same applies to the links between the institutions and the SURF network. A potential problem is the capacity of the institutions' VPN servers to support the number of simultaneous users. These are sometimes dimensioned according to the number of people working at home in a normal situation. SURF provides the VPN service (eduVPN) for various institutions and can scale it up if necessary.