Purchasing services from SURFnet
SURFnet's high-quality network services are available to institutions for scientific research and higher education, and to other institutions funded by the Ministry of Education, Culture and Science. Schools for primary and secondary education and cultural institutions can use the SURFnet network via service providers.
Who may use SURFnet services?
SURFnet offers services to institutions that belong to its target group
- universities of applied sciences (HBO)
- senior secondary vocational education institutions (MBO)
- healthcare institutions (academic hospitals and STZ hospitals)
- research institutions
- research departments of companies
- other institutions financed by the Ministry of Education, Culture and Science
Purchasing SURFnet services
Each institution connected to SURFnet purchases a basic package of services, including full Internet connectivity. The costs of the basic package vary from sector to sector. In addition to this basic package, there are services that your institution can purchase at additional costs.
You can purchase SURFnet services by contacting SURFnet Customer Support, via firstname.lastname@example.org.
SURFnet connection charge
The following SURFnet services are covered by the SURFnet connection charge. This means that you do not pay any additional costs for them.
- eduroam Visitor Access
- Cybersave Yourself
- SURFacademy (joint service by SURFsara, SURFmarket, and SURFnet)
- OZON cyber crisis exercise
For the following services you pay additional costs if you purchase them:
As it is not feasible for SURF to serve all institutions funded by the Ministry of Education, Culture and Science, two service provider models have been developed;
- The Education Service Providers (ESP) model for primary and secondary schools, and
- The Cultural Service Provider (CSP) model for cultural institutions.
An ESP or CSP can request a connection to the SURFnet network by contacting SURFnet Customer Support, via email@example.com. Any internet service provider (ISP) or other institution or company can act as ESP or CSP. This party is authorised to transfer the Internet traffic of institutions that fall within the target group of SURFnet to the SURFnet network on equal terms. ESPs and CSPs will not have access to our other services; they provide their own services to schools and cultural institutions.
Does your institution already use SURFnet's services? Then please refer to SURFdashboard. This self-service web portal provides information about SURFnet services and allows institutional contact personss to request and change services. You will also find monthly reports on the services that your institution purchases.
The Service Level Specification (SLS) (pdf) is intended to provide institutions connected to SURFnet with a reference point for SURFnet's services. In the SLS, SURFnet describes its services as clearly and measurably as possible. NetherLight has its own Service Level Specification)
- SURFnet Service Level Specificatie versie 10.0 (oktober 2016) (pdf)
- SURFnet Service Level Specificatie versie 9.0 (maart 2016) (pdf)
- SURFnet Service Level Specificatie versie 8.0 (maart 2015) (pdf)
- SURFnet Service Level Specificatie versie 7.0 (april 2013) (pdf)
NetherLight Service Level Specification
NetherLight has its own Service Level Specificatie (versie 3.0, maart 2016) (pdf, Engels)