SURF network management

At SURF, network management is split into complex network management and operational network management. How are responsibilities shared between the SURF NOC, the Infrastructure Services Helpdesk, and the Network Management Expert Team? Read more about the tasks and view the contact details of the SURF NOC.

SURFnet NOC and Infrastructure Services Helpdesk

The SURF NOC (Network Operations Centre) and the Infrastructure Services Helpdesk are outsourced to our management partner Quanza Engineering. Quanza is responsible for operational network management.

Who should you call when?

  • Call the Infrastructure Services Helpdesk to report faults and operational activities that involve the SURF network and SURF services. The SURFnet Helpdesk is always the first point of contact for institutions.
  • The SURF NOC is available for questions about current changes (amendments or incidents) which already have a ticket number. During office hours, you can contact the SURF NOC via noc@surfnet.nl or +31 88 787 36 60. You can reach the right NOC employee directly via the ticket number.

Important: For faults in the local network and faults that do not involve SURF services, you should contact the helpdesk at your own institution.

Network Management Expert Team

Complex network management and special projects involving the network are carried out by the Network Management Expert Team. Examples of complex network management include monitoring network capacity and responsibility for security. Major upgrades in the network and complex changes at institutions connected to SURF are also carried out by the Network Management Expert Team in collaboration with Quanza.